Returns, Refund & exchange policy

This Returns, Refund and Exchange Policy (“Policy”) applies to all purchases made on shoproar.in(“Website”) operated by ROAR (“Company”).​
By placing an order on the Website, you acknowledge that you have read, understood and agreed to this Policy.

General Policy

• ROAR does not offer returns, refunds, or direct product exchanges for any successfully delivered orders, except as specifically provided under this Policy or as required by applicable law.​
• All sales are deemed final once the order has been delivered to the customer’s shipping address.​

Satisfaction-Based Product Return for Reward Points

While returns and direct exchanges are not permitted, ROAR offers a goodwill resolution in the form of ROAR Reward Points if you are not satisfied with your purchase.​

Subject to the conditions below:

• If you do not like the product you have received, you may request to return the product in exchange for ROAR Reward Points credited to your ROAR account on roar.in.​
• These Reward Points may then be used for future purchases on the Website as a form of store credit, subject to their validity and applicable terms.​

Conditions for Returning Product for Reward Points

To be eligible to return a product for ROAR Reward Points:​

• You must raise a request within 7 days from the date of delivery, along with your order number and reason.​
• The product must be unused, unwashed, unaltered, free from stains or damage, and in its original packaging with all original tags, labels and accessories intact.​
• Products marked as Final Sale, Clearance, Discounted, Innerwear, or any items specifically tagged as non-returnable will not be eligible for return against Reward Points, except where required by law for defective or damaged products.​

Once the returned product is received at ROAR’s facility, it will undergo a quality check:​

• If the product passes quality check, ROAR Reward Points equivalent to the product value (excluding shipping, COD fees, or any non-refundable charges) will be credited to your registered ROAR account.​
• If the product does not pass quality check, the product may be shipped back to you, and no Reward Points will be issued.

Exchange Policy

ROAR does not offer direct product-for-product exchanges; however, as a limited service, an order may be picked up from your address and processed as an exchange request subject to the terms of this Policy.​
In such cases, the original product value will be converted into ROAR Reward Points in your ROAR account, which you can then use to place a new order for the desired item.​

For any such exchange pickup:

• The product must meet all eligibility and quality conditions specified in this Policy (unused, unwashed, original packaging and tags intact).​
• The shipping charges for the pickup will be borne by you and will be communicated to you at the time of initiating the exchange request, based on your location and courier serviceability.​
• Your consent to the communicated shipping charge will be obtained before scheduling the pickup, and confirming the request shall be deemed acceptance of these charges and this Policy.​

Once the product is picked up, received and approved after quality check, ROAR Reward Points equivalent to the eligible product value (excluding shipping or any other non-refundable charges) will be credited to your ROAR account, and no separate monetary refund or direct replacement will be provided.​

• Subject to serviceability, ROAR may arrange a reverse pickup for the product at the address used for the original delivery.​
• In certain locations or circumstances, you may be required to self-ship the product to the address communicated by ROAR Customer Support.​
• Shipping and handling for return logistics may be borne by ROAR or the customer, as communicated at the time of initiating the request, and may vary by region, courier availability and order value.​

No Cash Refunds

• ROAR does not provide cash refunds, bank refunds, payment gateway refunds, or any other monetary refund for returned products.​
• All approved satisfaction-based returns shall be compensated only through ROAR Reward Points credited to your ROAR account and not to the original method of payment.​

Defective, Damaged or Incorrect Products

Nothing in this Policy is intended to limit your rights under applicable consumer protection laws.​
In case you receive a defective, damaged or incorrect product:​

• You must notify ROAR within 48 hours of delivery with unboxing images/videos and clear evidence of the issue.​
• ROAR reserves the right to inspect and verify the claim; if approved, ROAR may, at its sole discretion, provide:replacement of the product; orROAR Reward Points; orany other remedy mandated under applicable law.​

How to Raise a Request

To initiate a request under this Policy:​

• Contact ROAR Customer Support at support@shoproar.in or through the Support/Help section on the Website.
• Provide your order ID, registered email/phone number, product details and a brief description of the issue.
• Follow the instructions shared by the support team regarding reverse pickup or self-shipping and documentation.

ROAR reserves the right to amend, modify or update this Policy at any time without prior notice, and the latest version will be available on shoproar.in.​

Your continued use of the Website and placement of orders after any such change constitutes your acceptance of the updated Policy.​

If you share your preferred return window (7 days vs 10/15 days) and any exclusions (innerwear, accessories, heavy discounts), this Policy can be further tailored for direct upload into your Shopify legal pages.